FAQ

Have a question about your upcoming stay? Find quick answers to our most commonly asked questions regarding reservations, amenities, and policies below.

General Information about The Home Hotel Zürich

Where is The Home Hotel Zürich located?

The Home Hotel Zürich is located in Sihlcity, one of Zurich’s leading lifestyle destinations, offering direct access to shopping, restaurants, cinema and public transport.

How far is the hotel from Zurich Airport?

The hotel is approximately 25 minutes from Zurich Airport by taxi or public transport. The tram stop Sihlcity Nord is located directly in front of the hotel.

Does the hotel offer parking?

Yes, there is parking directly beneath the hotel in our garage. The cost is CHF 35.00 per night. Parking spaces offer immediate internal access to The Home Hotel, allowing guests to reach the lobby comfortably without leaving the building. In addition, the garage is equipped with electric vehicle charging stations, making it an ideal option for guests travelling with electric cars. Should all our dedicated spots be full, there is parking available at the nearby public Sihlcity parking garage for CHF 38.00 per night.

What is the hotel address, and how can I contact The Home Hotel Zürich?

The Home Hotel Zürich, Sihlcity,

Kalandergasse 1, 8045

Zürich,

Switzerland.

For reservations or inquiries, please contact us directly:


Phone +41 44 213 22 99


Email welcome@thehomehotel.ch

Our team will be delighted to assist you with any requests regarding your stay.

What is the hotel’s history and design inspiration?

The Home Hotel Zürich is a fully reimagined property, transformed into a modern lifestyle hotel and opened in 2024 in the vibrant district of Sihlcity. Its design is strongly inspired by Dadaism, Zurich’s iconic art movement, reflecting creativity, individuality and a playful reinterpretation of traditional hospitality.


The hotel combines:


  • Bold, artistic interiors with curated design elements

  • A seamless connection between living, working and social spaces

  • A strong culinary identity with LouLou – Restaurant & Bar


The result is a contemporary hotel experience that blends art, culture and modern hospitality in a uniquely Zurich way.

Does the hotel have a loyalty program?

While The Home Hotel Zürich does not offer a standalone loyalty program, we are proud to be part of the Design Hotels™ collection. Guests who book through Marriott channels can enjoy exclusive benefits and earn points within the Marriott Bonvoy™ program, making every stay even more rewarding.

Check-in, Services & Policies

Check-in / Check-out

Check-in: from 15:00


Check-out: until 11:00

Is early check-in or late check-out available?

Yes, upon request and availability

ID requirement:

Valid passport or ID required at check-in.

What are the operating hours for the front desk reception?

Our front desk is available 24 hours a day, seven days a week, ensuring that you are always welcomed and supported throughout your stay. Whether arriving late, departing early or needing assistance at any time, our team is here for you around the clock.

How do I change or cancel my booking?

Booking amendments can be arranged conveniently by phone. For cancellations, we kindly ask for a written request. Please feel free to contact us via email at welcome@thehomehotel.ch, and our team will be happy to assist you promptly.

Rooms & Hotel Amenities in Zurich

What is included in the room rate at The Home Hotel Zürich?

  • Complimentary minibar (first filling)

  • High-speed Wi-Fi

  • Free access to 1,500m² Wellness & Fitness Area

  • Soeder body care products

  • Desiknio e-bike usage

Are there twin rooms available?

Yes, twin bed configurations are available upon request.

Is the hotel suitable for business travellers?

Yes, the hotel offers high-speed internet, workspaces and a calm atmosphere, ideal for business stays and corporate guests.

How often are rooms cleaned during my stay?

Our housekeeping service is available daily. In line with our sustainability approach, guests have the option to opt out of room cleaning during their stay. By choosing to skip housekeeping, you actively support a meaningful initiative:


Empowering Women, Changing Futures


The ABURY Foundation enables women in Morocco to build a self-determined future through education and job skills. With your support, we contribute to the development of the ABURY Hospitality Academy in Marrakesh, offering free hotel training for disadvantaged women. Your stay makes a difference – thank you.

Do you offer room service?

We offer a self-room service concept. From 3:00 p.m. to 10:00 p.m., guests may order and collect their food at the bar to enjoy it in the room.

Do you allow smoking on property?

The hotel is non-smoking. Smoking is permitted on the LouLou terrace.

Does the hotel offer cribs for children?

Yes, The Home Hotel Zürich provides baby cribs upon request, subject to availability. Your child’s comfort and safety are our priority. All cribs are prepared according to hotel safety standards. Each crib is carefully cleaned before arrival to ensure a safe and welcoming environment. We recommend requesting a crib in advance to ensure availability for your stay.

Is the hotel pet-friendly?

Yes, The Home Hotel Zürich is a pet-friendly hotel. Pets are welcome upon request and must be registered at the front desk upon arrival.


Please note:


  • Pets are not permitted in the wellness and fitness spaces. They are also not permitted at LouLou Restaurant during breakfast times
  • Guests are responsible for their pets at all times

  • Any disturbance to other guests or damage to hotel property must be avoided

  • Daily fee CHF 35.00

Do you offer self-service laundry?

Yes. The Home Hotel Zürich offers a complimentary private self-service laundry located on the 3rd floor, exclusively available to hotel guests.
The facility includes:

  • Washing machines and dryers

  • Ironing facilities

  • The brand-new Samsung AirDresser for premium garment care

Designed for convenience and comfort, the laundry area allows guests to refresh their wardrobe effortlessly, whether for longer stays or business trips. The AirDresser is especially suited for delicate and high-quality garments, offering a quiet, detergent-free solution for fresh and well-maintained clothing.

Do you have a vending machine?

Yes. The Home Hotel Zürich offers a unique Champagne vending machine located on the 3rd floor, providing a refined in-room experience at any time.

Guests can enjoy a curated selection of Laurent-Perrier champagne available in different bottle sizes, perfectly complemented by

  • Champagne coolers
  • Ice cubes

  • Champagne glasses

Everything is designed for a seamless and elegant moment — allowing you to enjoy a perfectly chilled glass of champagne in the comfort of your room.

Are there bicycles at the hotel?

Yes, The Home Hotel Zürich offers complimentary use of premium Desiknio e-bikes for hotel guests. These high-quality electric bikes are perfect for exploring Zurich in a comfortable and sustainable way. Availability is limited.

Can I store my luggage if I arrive early or depart late?

Yes, The Home Hotel Zürich offers complimentary luggage storage for early arrivals and late departures.

Can I send packages to the hotel before arrival?

Yes, packages can be sent to The Home Hotel Zürich prior to your arrival. We kindly ask you to inform our front office team in advance and ensure that the package is clearly labeled with your name and arrival date. Our team will be happy to store it safely until your check-in.

Accessibility at The Home Hotel Zürich

The Home Hotel Zürich offers accessible rooms and barrier-free common areas.

All accessible rooms feature:

  • Step-free access

  • Adapted bathrooms

  • Sufficient space for ease of movement

For specific requirements, we recommend contacting the hotel in advance.

Fitness & Wellness

Does The Home Hotel Zürich have a gym or spa?

Yes. Guests enjoy complimentary access to the 1,500 m² Wellness, Sauan & Fitness Area, located on the 5th floor and directly connected to the hotel, offering a seamless transition from room to relaxation.
The wellness concept combines modern fitness, recovery and urban lifestyle in one of Zurich’s most comprehensive facilities.

What facilities are included?

The area offers a complete range of wellness and fitness options:

  • Modern gym with cardio, strength and functional training equipment

  • Wide selection of group fitness classes
• Spacious sauna and wellness landscape

  • Dedicated relaxation areas for recovery and downtime

What makes the wellness area special?

The Fitness Park Sihlcity is designed as a holistic retreat within the city, combining high-quality training infrastructure with calm, thoughtfully designed relaxation zones. Ideal for both active guests and those seeking recovery after a busy day, the space offers a balanced mix of energy and tranquillity.

How do guests access the wellness area?

  • Direct internal access via the 5th floor

  • Fitness bracelet provided at reception

  • Deposit of CHF 100 required

  • Full access to all areas during opening hours

Additional information

  • Towels are available at reception

  • Sauna area is a nude and quiet zone

  • Drinks and snacks are available at the fitness center (card payment only)

Restaurant – LouLou

Does the hotel have a restaurant?

Yes. With LouLou Restaurant & Bar, The Home Hotel Zürich offers a vibrant and welcoming dining experience inspired by modern French cuisine with a playful Dada twist. LouLou is more than a restaurant – it is a place to meet, share and enjoy. Whether for a relaxed lunch, an atmospheric dinner or a spontaneous drink, guests and locals alike feel at home.

What can guests expect?

A lively, contemporary concept centred around sharing and enjoyment:


  • Refined yet approachable lunch dishes
• Modern French cuisine for dinner

  • A vibrant bar with classics and comfort food


Signature dishes, such as the Butcher’s Pan Café de Paris, served sizzling at the table, create a memorable and interactive dining experience.


Bar & atmosphere

The bar is the heart of LouLou – perfect for an apéro, a drink before the cinema or a relaxed evening after a day in the city. In addition, a dedicated bar food menu offers favourites such as burgers, club sandwiches and Caesar salad.

Wine & experiences

In collaboration with our The Home Terravigna Wine Shop, guests can enjoy an interactive wine experience, including:


  • Exclusive wines by the glass

  • Coravin selections

  • Rotating themed menus and culinary events
  • Private Dining

For more intimate occasions, our Private Dining Room offers a stylish and secluded setting – ideal for business lunches, celebrations or special gatherings.

Opening hours

LUNCH (Mon–Fri)


11:30 – 13:30


DINNER (Tue–Sat)


18:00 – 21:30


BAR FOOD (Daily)


15:00 – 00:00


BREAKFAST


Mon–Fri: 07:00 – 10:00

Sat–Sun: 07:00 – 13:00


Brunch (Sat–Sun)


11:00 – 13:00

Room service concept

For added flexibility, we offer a relaxed self-service concept:
Order from the menu and collect your food at the bar (15:00 – 22:00) to enjoy it in your room.

Is breakfast included?

Depending on the selected rate, breakfast is served as a generous buffet.

Are group dinners or events possible?

Yes, we would be delighted to host your business lunch, dinner or private event in a unique and welcoming setting.

Meetings & Seminars

Does the hotel offer meeting rooms?

Yes, at the 4th and 5th floor with direct access from hotel rooms. A seamless connection between hotel, workspace and city life.

What meeting facilities are available?

We offer 7 modern meeting and event spaces directly connected to the hotel, complemented by flexible breakout areas for dynamic event formats.

What types of events can be hosted?

From focused board meetings to multiday conferences:

  • Business meetings & workshops
• Presentations & trainings

  • Corporate events & private dinners

  • Hybrid formats & creative sessions

What is the capacity?

Our spaces are designed for flexibility:


From intimate meetings to larger setups for up to 150 guests.

What makes the concept unique?

  • Direct access from hotel rooms to meeting spaces

  • Modular layouts for maximum flexibility

  • Breakout rooms for parallel sessions

  • One connected flow for your entire event

What is included?

  • State-of-the-art presentation technology

  • High-speed Wi-Fi

  • Screens, sound systems & microphones

  • On-site support and event coordination

  • Catering options from coffee breaks to full dining

Can breakout sessions be arranged?

Yes – multiple breakout rooms allow parallel sessions and dynamic workshop formats, ensuring a smooth and efficient event experience.

Does The Home Hotel offer coworking spaces?

Yes, it offers modern coworking facilities located on the 4th floor, directly connected to the hotel and conference areas.  The coworking concept combines flexibility, design and functionality, creating an ideal environment for both short and extended stays.

Guests benefit from:

  • Flexible workstations (day pass or longer-term use)

  • Private team offices for focused work

  • Inspiring open spaces and lounges

  • High-speed Wi-Fi, coffee and full office infrastructure

  • Access to a dynamic business community

The spaces are seamlessly integrated with the meeting and seminar facilities, allowing a smooth transition between individual work, group sessions and larger events. Whether for a few productive hours or as a temporary office during your stay, they provide a complete and modern working environment.

Lifestyle Hotel Zurich – Experience Sihlcity

What makes The Home Hotel Zürich unique?

  • Design inspired by Dadaism

  • Integrated lifestyle concept

  • Direct access to wellness & fitness

  • Strong F&B identity with LouLou

  • Seamless connection between hotel, meetings and city life

What is Sihlcity?

A unique destination combining shopping, dining, wellness and entertainment.